Return policy

⭐ RETURN & EXCHANGE POLICY

Return Window

We offer a 3-day return/exchange window from the date of delivery.

If 3 days have passed since your order arrived, we unfortunately cannot offer a return or exchange.

⭐ ELIGIBILITY

To be eligible for a return or exchange:

✔ The item must be unused
✔ Must be in original packaging
✔ Should be in the same condition as delivered
✔ Tags, pouches, boxes must be intact
✔ No signs of wear, scratches or damage

Used or worn jewellery cannot be accepted due to hygiene reasons.

⭐ NON-RETURNABLE ITEMS

For hygiene & safety, the following cannot be returned:

Earrings
Earcuffs
Sale items / discounted items
Free gifts
Items bought under “Buy X Get Y” offers
Customised products
Damage due to improper handling

⭐ EXCHANGE POLICY

We allow exchanges for:

Wrong product received
Defective product
Size issues (rings only)

Exchange is subject to product availability.

⭐ REFUNDS

Refunds are provided only if:

Product received is damaged
Product is defective
Wrong item shipped

Refund Method:
✔ Original payment method
✔ Processing time: 5–7 working days after approval

⭐ RETURN PROCESS

To initiate a return/exchange:

Email us at ewasyastudio@gmail.com
Mention your order number & issue
Attach photos/videos of the product
Our team will guide you with the next steps

Once the return is approved, pickup will be arranged from your address.

⭐ REVERSE PICKUP

Return Pickup Charges:
₹70–₹120 depending on your pincode (deducted from refund amount).

⭐ CANCELLATIONS

Orders can only be cancelled before they are shipped.
Shipped orders cannot be cancelled.

⭐ NOTE

Ewasya is not responsible for delays caused by courier partners.
In case of tampered packaging, record a video while opening.
Multiple returns from the same account may be rejected.

⭐ CONTACT

For any queries:
📧 ewasyastudio@gmail.com
📩 Instagram: @ewasya_studio

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